RuleReturns Privacy Policy

Last updated: August 13, 2026

RuleReturns is a Shopify app that automates return approvals based on rules configured by the store. This page explains what personal data the app processes, for what purpose, and how it is handled.

What data we process

To verify that the person requesting a return is the actual customer on the order, the app processes:

• The order number and the email address associated with that order.
• The products, quantities and fulfillment status of the order.

We do not request or store names, addresses, phone numbers, or any other personal data beyond the email address needed for that verification.

Purpose

This data is used exclusively to: (1) confirm that the email entered matches the one on the order, (2) decide whether the product meets the store's active return rule, and (3) open the corresponding return directly in Shopify on the store's behalf.

What we don't do

• We do not sell or share data with third parties.
• We do not use the data for marketing or advertising.
• We do not make automated decisions with legal effects on the customer without the store being able to review the case manually upon request.

Retention and deletion

Return request data is kept for as long as the store has the app installed. If a store uninstalls the app, its data is deleted automatically. Merchants or their customers can request deletion of specific personal data by writing to the contact address below.

Shopify compliance

This app implements Shopify's mandatory privacy compliance webhooks (customers/data_request, customers/redact, shop/redact) to handle customer data access or deletion requests in line with applicable data protection law.

Contact

For any question about this policy, or to exercise your rights of access, rectification or deletion, write to negociosandreshueso@gmail.com.